Privacy Policy

Who this policy covers

Forex Cipher Ltd. is responsible for the personal information we process to operate our own website and services. Independent brokers, payment providers and community platforms are responsible for their own activities. This policy covers website visitors, customers and people who contact us.

Information you provide

Account information can include your name, email, phone number, address, country, profile photo and preferences. Order records can include the product, plan, amount, payment reference, purchase date and membership status. We use the information you provide in support messages, privacy requests, reviews and other communications.

If you use dashboard features, we may process the trading journal entries, account identifiers, performance data, settings and files that you choose to submit or connect. Provide only information needed for the service. Do not send passwords, one-time codes, private keys or full payment-card information in support messages.

Information from use and connections

We process information needed to operate the website and protect accounts, including authentication sessions, device and browser information, network information and security or activity records. Your device can store display preferences and privacy choices.

If you connect Telegram or Discord, the platform identifiers and membership permissions needed for that connection are processed. If you join a broker partner program, we may use the account identifier and partner confirmation you provide to verify eligibility. An external review can be checked against your customer record when we manually verify a testimonial.

How we use information

We use information to create and secure accounts, verify orders, activate and manage access, deliver purchased services, provide support, maintain records, prevent abuse and comply with applicable obligations. Trading journal and connected-account information is used for the dashboard or product feature you request.

We use your chosen contact details for service messages and, where you opt in, marketing updates. You can unsubscribe from marketing without cancelling necessary order, account or security communications. Public testimonials display the selected review, name, photo and badges; your private account email is not part of the public review card.

Why we process information

Where applicable privacy law requires a lawful basis, we rely on the basis relevant to the activity: providing a requested service or performing a contract, meeting legal obligations, consent where required, or legitimate operational interests such as security and customer support. You may withdraw consent for activities based on consent; this does not undo processing already lawfully carried out.

Providers and other recipients

We use service providers for website hosting, database storage and authentication, payment processing, email delivery and customer communication. The website uses Supabase for platform data and authentication and Resend for transactional email. Live chat, when opened, is provided through Crisp. Telegram, Discord, TradingView and payment services process information under their own policies as well.

We disclose information needed for a requested service, such as confirming broker partner eligibility, and may disclose information when required by law or necessary to protect accounts and enforce applicable terms. We do not publish your private account contact details in customer review cards.

Cookies and optional choices

Cookies and browser storage support sessions, security, display preferences and your privacy choices. See our Cookies page for the categories used and Cookie Preferences to control optional categories. A choice made on this website does not automatically change settings held by an independent broker or external platform.

The current website does not include a general advertising pixel or optional analytics integration. If these tools are introduced, their use and disclosures must follow the applicable consent or opt-out requirements. You can record an opt-out of sale or sharing on this browser or contact us about account-related processing.

Retention and security

We retain information for as long as needed for the service, account administration, security, resolving disputes and applicable record-keeping obligations. Closing an account does not necessarily delete records we must retain. Retention depends on the record and purpose rather than one fixed period for all information.

We use access controls and other technical and organizational measures appropriate to the services. No internet service can guarantee absolute security. Report suspected unauthorized access promptly and avoid sending sensitive credentials through chat or email.

International processing

Our infrastructure and external providers may process information in countries other than your own. Where applicable law requires transfer protections, those requirements must be addressed for the relevant processing. External platforms can have their own transfer arrangements and privacy notices.

Your privacy rights

Depending on where you live and the applicable law, you may request access, correction, deletion, a copy of your information, restriction or objection to certain processing, withdrawal of consent, or an opt-out of applicable sale or sharing. Some records or activities may be exempt from a request.

Submit a request through our Privacy Rights Request Form. We may need to verify identity or an agent's authority before releasing account information or making certain changes. We will explain any applicable limitations and respond within the period required by the law that applies to your request. Exercising an applicable privacy right will not result in unlawful discrimination.

Children and changes

Our trading services are intended for adults. We do not knowingly offer accounts to children. Contact us if you believe a child has provided personal information so we can review it.

We may update this policy as services or data practices change. The date above identifies this version. Material changes affecting customers will be communicated through appropriate available channels.

Contact

Use the Privacy Rights Request Form for a privacy request or contact support for a question about this policy. Include the account email and the type of request, but do not attach identity documents unless our team specifically requests them through an appropriate channel.